TradeCall 24/7 Pty Ltd (referred to as “TradeCall 24/7”, “we”, “us” or “our”) are committed to protecting the privacy of personal information in accordance with Australian privacy laws. This Privacy Policy sets out TradeCall 24/7’s approach to handling personal information and includes information on how we collect, use, disclose and keep secure your personal information, whether provided to us via website, over the phone, email, in person, App or by other means.
We may from time to time, review and update this Privacy Policy, so please check our Policy periodically to stay informed of any updates.
Collection of your personal information
There are aspects of the site which can be viewed without providing personal information, however, for booking a job with TradeCall 24/7 you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so by lawful and fair means.
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. It may include:
- Personal information that you provide to us when you book a job, participate in a competition, promotional activity, survey, interact or follow in our social media pages like Facebook. This information may include, for example, your name, address, email address, telephone numbers, date of birth and any questions related to the job.
- Personal information may also include IP address and credit card details
- If you are a contractor with TradeCall 24/7, then further details will be collected as outlined in our ‘Contractor’s Applications”
All collection of data will be in accordance with relevant Australian Laws. We will not collect sensitive information about you (such as information about your racial or ethnic origins or political or religious beliefs).
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing our site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
Where your personal information is stored
Where we store your personal information depends on what interaction you have had with us. However, some areas may include:
- Databases for lodging a job, contact records between TradeCall and Contractors and the Client, recording what work has been done and if any further work is required. How much the job cost including materials used. Enquires or feedback; or
- Email or SMS databases for contact between TradeCall, the Contractor, the Client and Real Estate Agent and or Landlord.
How your personal information is stored?
We take reasonable steps to protect your personal information from loss or unauthorised access. Unfortunately, no date transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we do not arrant the security of any information you transmit to us or from our online service, and you use these at your own risk.
If a substantial breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.
If we no longer need to retain your personal information, we will take the appropriate measures to destroy or permanently de-identity your personal information.
How will your personal information be used?
We collect your personal information so that we can use it for our functions and activities and provide products and services to you, which include, but are not limited to:
- Processing a job request
- Engaging a third party contractor to perform services for us
- Keeping you informed of the process via sms, email or phone
- Responding to your enquiry or feedback
- Conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey or market research.
- Promoting and marketing our current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop our services.
- Improving the operation or navigation of our website and App.
Disclosure of personal information to third parties
We may disclose personal information we collect from you to our contractors or related companies for the sole purpose of fulfilling the job request as set out in “How will your personal information be used”.
Cookies
Cookies are pieces of information that our web server may send to your computer’s hard disk when you visit our website. Cookies can facilitate your ongoing access to and use of this website. They allow us to track usage patterns and compile date that can assist us improving our content, services and advertising. If you do not want information collected through the use of cookies, your browser may allow you to deny or accept the cookie feature. However, certain features of this website may not work without cookies and this may limit the services provided by our website.
We also use your IP address to help diagnose any problems with our server and administer our website. Your IP address us used to help identify you and to gather broad demographic information about you.
Third part websites
We may offer links to websites that are operated by third parties. If you visit one of these linked websites, you should review their privacy and other policies. We are not responsible for the policies and practices of third parties.
Access and Correction of your Personal Information
You may, at any time, request access and correction to any personal information we hold about you by contacting us (refer to Privacy Queries section below), subject to exceptions allowed by law. If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request.
Privacy Queries
TradeCall 24/7 welcomes any questions, comments or complaints about this Privacy Policy. Please contact us during business hours Monday to Friday.
TradeCall 24/7
PO Box 295
OAKBANK SA 5243
Email:
We will consider your question, complaint or comment and respond to you in a reasonable timeframe.
